Privacy Policy

01. Introduction

ScaleOrDie ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at scaleordie.co, book a strategy call, or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services. By using our website or services, you consent to the data practices described in this policy.

02. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, business name, and other contact details you provide when booking a call or filling out a form
• Business Information: Details about your business, revenue, goals, and marketing needs that you voluntarily share during consultations
• Payment Information: Billing details processed securely through third-party payment processors; we do not store your full payment card information
• Usage Data: Pages visited, time spent on pages, referring URLs, browser type, device type, and IP address collected automatically via cookies and analytics tools
• Communications: Records of emails, messages, and calls between you and our team
• Ad Account Data: Performance data from advertising accounts you grant us access to, used solely to deliver and optimize your campaigns

03. How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve our services to you
• Schedule and conduct strategy calls and onboarding sessions
• Process payments and send invoices
• Communicate with you about your account, campaigns, and results
• Send relevant follow-up emails and marketing communications (you may opt out at any time)
• Analyze website usage to improve our content and user experience
• Comply with legal obligations and enforce our Terms and Conditions
• Prevent fraud and ensure the security of our platform

We will never sell your personal information to third parties for their own marketing purposes.

04. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Used to track visitors across websites for retargeting purposes (e.g., Meta Pixel)

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

05. Third-Party Services

We use trusted third-party services to operate our business. These providers may have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. These include:

• GoHighLevel (GHL): CRM, email/SMS automation, and appointment booking
• Meta (Facebook/Instagram): Paid advertising campaign management
• Google Analytics: Website traffic and behavior analysis
• Payment Processors: Secure processing of transactions
• Email Service Providers: Delivery of transactional and marketing emails

Each of these providers maintains their own privacy policies governing the use of your information. We encourage you to review them.

06. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with legal obligations. Specifically:

• Client account data is retained for the duration of the service engagement and up to 3 years after termination
• Communication records are retained for up to 2 years
• Payment and billing records are retained for 7 years as required by law
• Analytics and usage data is retained for up to 26 months

You may request deletion of your personal data at any time, subject to legal retention requirements.

07. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails
• Data Portability: Request your data in a structured, machine-readable format
• Restriction: Request that we limit how we use your data in certain circumstances

To exercise any of these rights, please contact us using the information in Section 10.

08. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), restricted access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

09. Children's Privacy

Our website and services are intended solely for individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it. If you believe we may have collected information from a minor, please contact us immediately.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Company: ScaleOrDie
• Website: scaleordie.co
• Address: 200 E Madison St. Suite 201, Tampa, Florida 33602, United States
• Email: [email protected]
• Email: [email protected]
• Email: [email protected]

We will respond to all privacy-related inquiries within 10 business days.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.